Shirin Kanji is president and CIO of Impact Properties, which operates 74 Rent a Centers, 5 Carstars, 3 BurgerFi, 2 Neighborly brands, 2 Marriotts, 1 Hilton, and 1 Hyatt. He’s been in franchising for more than 15 years.
As with all businesses, it has been a very challenging period for us adjusting to the operating impacts from Covid-19 across our portfolio of industries. Ultimately, we have arrived at a service model that takes care of our customers and team members to provide each the utmost safety, while also delivering the convenience and experience each expects. This of course is a fluid situation and will likely change in the months ahead. Our senior management team and field-level leaders have done a great job being adaptable and doing the best given the situation.