We talk to successful multi-unit operators constantly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.
How do you hire and fire?
Take time to find the right fit for our culture. When it is not working out, we move on and have a suitable replacement ready to go.
How do you train and retain employees?
In today’s tight labor market, retention is critical to being able to maintain and grow your infrastructure as the business scales up. We try to align incentives at all levels of the company to the unit-level economics and give a meaningful stake in the outcome. When the business grows, we all grow together.
Shirin Kanji, multi-unit franchisee of Rent-A-Centers, Marriott/Starwood, Hilton, Hyatt, BurgerFi, and Carstar