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2023 MVPs on How They Hire & Fire, Train & and Retain Employees

Shirin Kanji, 2023 Multi-Brand Leadership MVP (9 Rent-A-Center, 7 Neighborly brands (15 under development), 2 Marriott Hotel, 1 Hilton Hotel, 1 Hyatt Hotel)

Our recruitment philosophy has evolved over time. We now focus more on aligning candidates with our company mission and brand-specific core values. We have found greater success hiring for attitude and training the skills versus hiring based on experience. When it comes to retaining and training, we have had our fair share of challenges, as many have in today's labor environment. But we have worked hard to improve our benefits offering, the scope and depth of our training programs, and to provide clearly defined career paths to produce the best place to work in each of our industry segments.

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