Retail

"The goal as a company is to have customer service that is not just the best but legendary." – Sam Walton, Founder Walmart

a high angle view of a building

Our Retail Brand Partners

Impact RTO Holdings was created in 2015 as part of the launch of our retail division and new partnership with Rent a Center, the leading durable goods lease to own retailer in the country. We have since grown to a 74-store network covering eight states across the southeast region. We have been recognized for our excellence in operation wining the coveted Eagle Award for Top Franchisee of the Year two times and have received numerous other industry accolades for our performance and contribution within the industry while becoming one of the largest retailers within this niche of the industry.

Impact has partnered with other top national brands in the auto collision, restaurant, and hospitality sectors including CarStar, Starbucks, BurgerFi, and Firehouse Subs. Our philosophy has always been to seek out concepts that truly are unique and best in class for what they offer the consumer.

Rent-A-Center

Rent-A-Center is one of the largest rent-to-own operators in the United States operating approximately 2,600+ company-owned retail stores spanning across the US, Mexico and Puerto Rico. Rent a Center stores offer high-quality durable goods such as major name brand consumer electronics, appliances, computers, and furniture and other home accessories.

Evolution of a Partnership

What originally started as a multi-site venture with Driven Brands to operate CARSTAR Collision Centers in Florida has since grown and evolved into a newfound partnership with Crash Champions, one of the fastest growing auto collision repair brands in the country.
Sealy Mattress Company worked with Impact RTO Holdings to have them create our company’s first ever RTO product line offering for RAC franchisees. With the help of Impact, they created a customer centric, dual branded approach in the rental bedding category by specific product placement and... Sealy Mattress Company worked with Impact RTO Holdings to have them create our company’s first ever RTO product line offering for RAC franchisees. With the help of Impact, they created a customer centric, dual branded approach in the rental bedding category by specific product placement and in store marketing. Impact RTO’s efforts resulted in a 37% year over year increase in average unit price and a 180 index year over year in total sales.

Darren Peterson

Tempur+Sealy | National Account Manager

Brown & Brown, Inc (NYSE: BRO) has been hired as a trusted insurance advisor on behalf of Impact RTO Holdings, LLC., for 6 years. Over the course of this time, the partnership has grown immensely as we have navigated (together) through various times, COVID being one example. In my tenure... Brown & Brown, Inc (NYSE: BRO) has been hired as a trusted insurance advisor on behalf of Impact RTO Holdings, LLC., for 6 years. Over the course of this time, the partnership has grown immensely as we have navigated (together) through various times, COVID being one example. In my tenure working with the Impact RTO team, I have found their organization to be professional, charismatic, responsive, and true to their word. It is evident that management holds themselves and its staff to an ultra-high standard of excellence. In my position as an insurance advisor, I have the pleasure of working with a variety of different corporations, and personalities for that matter. I have found that the culture at Impact RTO is focused on teamwork, integrity, and ALWAYS doing what is best for the customer on each occasion. I have also had the ability to visit several of the Impact RTO store locations myself. The employees are energetic, happy, and from what noticed, knew most of their customers by name. Another highlight I have noticed over the years is that Impact RTO is not afraid of “change”. Impact RTO is consistently upgrading/ enhancing their inventory schedule, buying process, technology, and customer experience. I am fortunate to have been able to witness and grow along side a group like Impact RTO Holdings.

Devin Hernandez

Vice President

Shirin and his team are consistently working for ways to improve service to their many customers. Always looking to improve products, delivery, and support, they are the epidemy of ‘Continuous Improvement’ for the betterment of their customers and their businesses. Working close with their... Shirin and his team are consistently working for ways to improve service to their many customers. Always looking to improve products, delivery, and support, they are the epidemy of ‘Continuous Improvement’ for the betterment of their customers and their businesses. Working close with their team, we have successfully grown the business and look forward to breaching new sales goals.

-Michael Kays

Vice President of Rental Sales Ashley Furniture Industries, Inc.

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